New pre-orders open weekly — payment terms and allocation policy shown before you check out.

Every receipt is manually reviewed before your order is confirmed.

Ships nationwide from the Philippines — GCash and bank transfer accepted.

EsonTCG

Refund Policy

When a refund is due, here's how and where it goes.

1. When refunds happen

  • An allocation shortfall on a pre-order — you paid for more than we could confirm.
  • A pre-order campaign that couldn't be fulfilled at all.
  • An order cancelled before payment was verified.
  • A defective or damaged item, reported with photo evidence within 3 days of delivery.

2. Wallet credit or bank refund

For pre-orders, you choose how any refund is issued at checkout:

  • Wallet credit — added to your EsonTCG wallet, usable immediately toward future orders.
  • Bank refund — transferred to a bank account you've saved on your account. Bank details are encrypted and only decrypted when the transfer is actually processed.

You can add or update refund accounts anytime from Refund Accounts.

3. Timing

Wallet credits are applied as soon as the refund is processed on our end. Bank refunds are processed manually and typically take a few business days to reach your account after we initiate the transfer.

4. Sealed products

Because sealed trading card products can't be resold once opened, we're unable to accept returns for a change of mind after an unopened product has shipped. Defective or damaged items are handled per section 1 above.

5. Requesting a refund

For allocation and pre-order refunds, no request is needed — they're issued automatically once allocation is confirmed. For a damaged or defective item, contact Support with your order number and photos.