Allocation Policy

Why allocation happens

When a pre-order campaign closes, we confirm final available stock with our distributor. If total demand exceeds that stock, we can't fulfill every order at the quantity requested — allocation is how we divide what's actually available.

How each campaign is allocated

The method can differ per campaign and is one of the following, disclosed on the product's pre-order page:

• Paid-first — orders are allocated in the order their payment was verified.
• Order-first — orders are allocated in the order they were placed, regardless of when payment was verified.
• Proportional — available stock is split across all orders in proportion to what each customer requested.
• Manual review — quantities are confirmed case by case, e.g. when a campaign has per-customer limits or unusual demand patterns.

What happens after allocation runs

Each order lands in one of a few outcomes:

• Fully allocated, fully paid — nothing further to do; your order proceeds to fulfillment.
• Fully or partially allocated, balance due — you'll get a payment link for the remaining amount.
• Partially allocated, refund due — you receive fewer than requested; the difference you overpaid is refunded.
• Not allocated — stock ran out before your order; everything you paid is refunded in full.

Refunds from allocation shortfalls follow the refund preference (wallet credit or bank account) you chose at checkout — see our Refund Policy.